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Penacon.com's Frequently Asked Questions


Can I e-mail a prisoner on this site?
There are some facilities which allow e-mailing through secure Websites and it is getting more widespread every day. We do not offer this service at the current time. If you are interested in e-mailing your pen pal contact them for more information.
Can Inmates receive or make phone calls?
Inmates can make phone calls; however, the phone numbers must be placed on a call list for the person. Most calls are setup as prepaid accounts or can be collect. Prices vary in each facility. The calls usually are limited to 10-15 minutes per call. For more information, contact the individual's facility.
I'm not 18 or older, can I still use your service and write an inmate?
No, our service is for those 18 years and older. It is not wise to write a member of our site if you are under 18 and it is not wise for our members to write anyone under 18.
Can pen pal members on this site receive gifts, stamps, etc.?
For most facilities there are limitations. When writing your pen pal for the first time include a letter only and ask the person for his/her specific rules for their facility. Pictures are usually acceptable (no poloroid photos) as long as clothing covers obvious areas. Some places offer monthly or quarterly package programs, ordered and sent in by a specific vender (i.e. Access Securepak, SendAPackage.com, iCaregifts.com etc.) For more information, contact them directly. All facilities allow publications (books, newspapers, magazines, etc) if shipped by the publisher or an authorized vender. If you are interested in sending authorized publications go to http://www.freebirdpublishers.com
Can I pay for a loved ones ad?
Yes. You can sign up your loved one right from our Sign Up Page or view our Printable Flyer.
How much does an ad cost?
For details visit our Pricing Page.
Do I have to worry about scams when writing your members?
Yes, you should always use caution when writing a pen pal. Some commonly known scams include:
  • Fake Pictures: If you have proof that a picture on our site is fake, please let us know. Profiles are removed from our site for using false information.
  • Old Pictures: Some pen pals only have pictures that are older -- we post their ages, but be aware that the pen pal may not look exactly as they appear in the photo we receive from them.
  • Understating Their Age: If you have proof that a member has lied about his/her age on our website, please inform us so that we may investigate the situation and remove the profile if necessary.
  • Lying to get Money: Some pen pals have been known to outright lie in order to get money sent to them. Use caution so that you are not taken advantage of. If you want to help out we suggest you only send small amounts (enough for stamps, stationary, and small luxuries like shampoo, sodas, deoderant, shoes, etc.)
 
Have questions that are not answered here? If so, send e-mail to penacon@freebirdpublishers.com